Return Policy
Customer satisfaction is important to us. We strive to provide quality products and reliable service. Please review our return policy before placing an order.
Eligible Returns
Returns may be accepted under the following circumstances:
- Incorrect product received
- Damaged product upon delivery
- Missing items in the order
- Product received in a defective condition
To be eligible for a return, customers must contact us within 7 days of receiving the order and provide clear photos of the product and packaging.
Non-Returnable Items
For safety, health, and regulatory reasons, the following items are generally not eligible for return:
- Opened or used products
- Prescription medications
- Perishable healthcare products
- Products damaged due to misuse or improper storage
- Items returned without original packaging
Refund Policy
Once a return request is reviewed and approved, refunds may be processed to the original payment method.
Refunds may be issued in the following cases:
- Order cancellation before shipment
- Product unavailable after purchase
- Approved return due to damage, defect, or incorrect shipment
Refund Processing Time
Approved refunds are typically processed within 5–10 business days, depending on the payment provider and financial institution.
Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may no longer be accepted.
Shipping Costs
Shipping charges are generally non-refundable unless the return is due to an error on our part, such as sending the wrong item or a damaged product.
